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Customer Data Protection Notice

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Effective Date: November 4, 2025
Last Updated: November 4, 2025
At Next Step Energy Solutions, we take your privacy and data protection seriously. This notice explains how we collect, use, and protect your personal information when you engage with our products and services.

1. Data We Collect

We collect only the information necessary to deliver our services effectively, including:
  • Contact details (name, email, phone number, address)
  • Business information relevant to our lighting retrofit services, such as lighting counts, and energy usage and hours-in-use data
  • Billing and payment information

2. How We Use Your Data

Your information is used strictly for:
  • Providing and managing our lighting upgrade services
  • Communicating about account activity, updates, and support
  • Complying with legal and regulatory obligations
  • Improving our customer experience and service efficiency
We do not sell or share your personal data with third parties for marketing purposes.

3. Data Protection and Security

We implement robust security measures to protect your information, including:
  • Encrypted data transmission (SSL/TLS)
  • Secure cloud storage with access controls in Dropbox and Google Drive
  • Regular system audits and security reviews
  • Annual employee training on privacy and data handling
Only authorized personnel can access your data, and only for legitimate business purposes.

4. Data Retention

We retain your data only as long as necessary to fulfill our contractual and legal obligations. When data is no longer required, it is securely deleted or anonymized.

5. Your Rights

You have the right to:
  • Access and review your personal information
  • Request correction or deletion of inaccurate data
  • Withdraw consent for certain uses of your information
  • Request details on how your data is processed
To exercise these rights, contact us at mark@nextstepenergysolutions.com.

6. Updates to This Notice

We may update this notice periodically to reflect changes in our practices or regulations. The latest version will always be available on our website.
Although every effort has been made to ensure that the posted material contained herein is accurate and complete, Next Step Energy Solutions does not guarantee the accuracy or completeness of any material contained herein. Next Step Energy Solutions specifically disclaims all warranties, expressed or implied, with respect to the use of this material or any results with respect thereto. The material contained in this web site shall in no way be construed to constitute a recommendation by Next Step Energy Solutions. The posted material may not reflect the most current developments and may also contain errors or omissions, for which we disclaim all liability. Utility company rebate estimates provided by Next Step Energy Solutions may vary from actual rebate amounts available from the respective utility company, the amount or availability of which is outside the control of Next Step Energy Solutions.
The material contained within this web site, other than that clearly identified as contributed by third parties or site users, is owned by Next Step Energy Solutions, and is protected by copyright, trademark and other proprietary rights.